Customer Service Representative
Job Summary
We are looking for dynamic and detail-oriented Customer Service Representatives to support the Lexxus CVS Account. You will serve as the voice of our brand by handling inquiries and resolving customer issues with care. This on-site role is open to both fresh graduates and experienced professionals.
Responsibilities
- Answer and resolve customer inquiries
- Troubleshoot issues and escalate when necessary
- Maintain accurate database documentation
- Meet performance KPIs and quality targets
Required Skills
- Excellent English communication
- Basic computer literacy
- Problem-solving abilities
- Availability for shifting schedules
Job Details
Role Overview:
- Handle incoming customer inquiries regarding products, services, billing, or account management with professionalism and empathy.
- Troubleshoot customer issues patiently and escalate complex situations to the appropriate team when necessary.
- Accurately document all customer interactions, feedback, and actions taken in the database.
- Meet and exceed individual performance targets (KPIs) such as Quality Assurance scores, average handling time, and customer satisfaction.
Compensation & Benefits:
- Basic Monthly Salary: ₱18,000 to ₱23,000 (depending on experience and qualifications)
- Night Shift Premium: 20% Night Differential
- Healthcare on Day 1: Comprehensive HMO coverage
- HMO Dependent Coverage: Ability to enroll dependents upon certification
- Financial Protection: Life and Accident Insurance coverage
- Career Growth: Annual performance-based salary increases
- Extra Annual Pay: 13th and 14th-month pay
Educational and Experience Requirements:
- Pathway A: College Graduate of any 4-year course (Open to fresh graduates; no prior experience required).
- Pathway B: Completed at least 2 years in College (minimum of 72 units completed successfully) PLUS at least 6 months of customer service-related experience (BPO or non-BPO equivalent).
Core Requirements:
- Good to excellent English communication skills (written and verbal).
- Basic computer literacy and comfortable navigating multiple system windows.
- Willingness to work on shifting schedules, including night shifts, weekends, and holidays.
- Ready to work on-site at our office in Bridgetowne, Quezon City.