Customer Service Representative
Job Summary
We are seeking dedicated Customer Service Representatives to join our team at Vertis North - BFSI. This role is onsite and requires flexibility to work on a shifting schedule. Successful candidates will deliver excellent customer support, resolve inquiries, and ensure a positive client experience.
Responsibilities
- Handle inquiries via phone, email, or chat
- Provide timely solutions for customer issues
- Support customers with account concerns
- Accurately record interactions and feedback
- Collaborate with team for service improvement
Required Skills
- 6-12 months BPO or 2 years CS experience
- Strong communication skills (B2 level)
- Ability to work shifting schedules
- Customer-focused mindset
- Multitasking and adaptability
Job Details
Key Responsibilities:
- Customer interaction: Handle customer inquiries via phone, email, or chat with professionalism.
- Problem resolution: Provide timely solutions and escalate complex issues when necessary.
- Account assistance: Support customers with account-related concerns in BFSI services.
- Documentation: Accurately record customer interactions and feedback.
- Collaboration: Work with team members to improve service delivery.
Qualifications:
Education:
- High School Graduate (Old Curriculum) / ALS Graduate
- Senior High School Graduate accepted
Experience:
- 6–12 months Call Center (CC) experience, OR 2 years Customer Service (CS) experience
Skills:
- Strong communication skills (B2 proficiency level)
- Ability to multitask and adapt to shifting schedules
- Customer-focused mindset with empathy and patience
Work Setup:
- Location: Vertis North – BFSI
- Schedule: Shifting, onsite
- Contract: 6 months
Compensation:
- Competitive salary package ranging from ₱19,000 – ₱22,000
Desired Attributes:
- Empathy and active listening
- Adaptability in fast-paced environments
- Positive attitude with a customer-first approach
- Team player mindset