Airfreight Customer Service
Job Summary
Be the go-to expert for time-critical shipments by keeping operations moving and supporting customers. You will handle customer requests, resolve operational issues, and monitor shipments proactively. The role requires experience in international airfreight forwarding and availability for 24/7/365 shift-based operations.
Responsibilities
- Answer and handle customer requests
- Resolve operational issues promptly
- Monitor shipments proactively and manage deviations
Required Skills
- 3-4 years experience in Airfreight
- Expert knowledge of air transport regulations
- Strong attention to detail and discipline
Job Details
Responsibilities:
* Answer and handle customer request
* Advise the customer on potential restrictions
* Resolve operational issues promptly
* Adhere to client specific operational procedures (SOP)
* Negotiate with suppliers
* Monitor shipments proactively, manage deviations and provide timely updates to ensure visibility across clients system.
Job Requirements:
* 3-4 year's experience in Airfreight, with strong exposure to international freight forwarding operations - both export and import
* Expert-level knowledge of international air transport regulations, including incoterms, custom rules and compliance requirements
* Strong sense of responsibility rigor, attention to details, and discipline in decision making and issue resolution
* Working knowledge of relevant computer and operational tools
* Availability for 24/7/365 shift-based operations, including public holidays, in line service requirements
* Amenable to work in Alabang site