Senior Travel Customer Service

Kamel BPO is recruiting full-time agents (Intermediate, and senior level) to support anairline client’s seven-day operation. The role combines inbound call handling, emailsupport, airline reservations, and direct work in a Global Distribution System (GDS).Agents will assist passengers and travel agents with bookings, changes, cancellations,and travel-related questions while delivering accurate, professional service. Key Responsibilities:Answer inbound calls and respond to emails from passengers and travel agents on behalf of the airline. Assist with new and existing bookings, date changes, cancellations, and general service inquiries. Explain applicable information related to fares, refunds, baggage, and seat assignments. Support special service requests, including wheelchair assistance and baggage-related needs. Use the GDS to check, create, and update passenger booking records accurately.Provide reliable information, resolve inquiries whenever possible, and record actions in line with airline procedures. Escalate complex, policy-sensitive, or unresolved issues through the approved workflow. Non-Negotiable Requirements:Previous professional experience in airline reservations, travel, or customer service.Working knowledge of at least one GDS, such as Amadeus, Sabre, or Galileo. Strong spoken and written English, with confidence handling inbound calls and communicating with passengers and travel professionals. Professional, customer-service-oriented approach with strong attention to detail.Ability to work accurately in a fast-paced, high-volume environment. Willingness to work rotating shifts, weekends, and across time zones based on the client roster.Preferred Experience:Directairlinereservations,travel-agency, or airline contact-center experience. Experience handling booking changes, fares, refunds, baggage inquiries, seat assignments, and email support.