Insurance Customer Service Representative

JOB OVERVIEW We are looking for highly motivated and customer-focused Customer Service Representatives to join our International Insurance Account in Alabang. The successful candidate will provide professional assistance to customers regarding insurance-related concerns, account inquiries, billing, and other service requests. Excellent English communication skills and previous insurance or billing experience are required. QUALIFICATIONS - At least 1 year of BPO experience - Minimum 12 months of Insurance or Billing experience - Insurance account experience is required - Voice account experience is required - International account experience preferred - Excellent English communication skills - Minimum CEFR C1 English proficiency - High School or Senior High School graduate accepted - Strong customer service and problem-solving skills - Willing to work onsite in Alabang - Willing to work on shifting schedules, including weekends and holidays when required KEY RESPONSIBILITIES - Handle inbound customer calls regarding insurance-related concerns. - Assist customers with policy and account inquiries. - Provide accurate information regarding insurance services, coverage, and billing. - Address customer concerns and provide appropriate resolutions. - Process requests and transactions according to established procedures. - Verify and update customer information when necessary. - Document customer interactions accurately in the system. - Escalate complex or sensitive concerns to the appropriate department. - Maintain excellent customer service and communication standards. - Meet established quality, productivity, and customer satisfaction targets. - Protect customer information and follow company confidentiality and compliance policies. COMPENSATION & BENEFITS - Salary Package: PHP 28,000 - Signing Bonus: PHP 30,000 - Work Setup: Onsite - Location: Alabang, Muntinlupa