Customer Service Representative

AVAILABLE POSITIONS 1. VOICE ACCOUNT – CUSTOMER SERVICE REPRESENTATIVE Job Responsibilities - Handle customer inquiries and concerns through phone calls. - Provide accurate information and resolve issues professionally. - Document customer interactions and update account records. - Maintain customer satisfaction and meet performance standards. Qualifications - High School Graduate (Old Curriculum) or Senior High School Graduate. - Good English communication and listening skills. - Basic computer skills and the ability to navigate multiple systems. - Customer service or BPO experience is an advantage, but not always required. - Willing to work onsite, on shifting schedules, weekends, and holidays. 2. NON-VOICE ACCOUNT – CHAT / EMAIL SUPPORT Job Responsibilities - Assist customers through chat and email. - Provide accurate written responses and solutions to customer concerns. - Maintain organized customer records and documentation. - Handle multiple inquiries while meeting quality and productivity targets. Qualifications - High School Graduate (Old Curriculum) or Senior High School Graduate. - Good written English, grammar, and comprehension skills. - Basic computer skills and typing proficiency. - Strong attention to detail and multitasking abilities. - Customer service or BPO experience is an advantage, but not always required. - Willing to work onsite and follow shifting schedules. WHAT WE OFFER - Competitive salary packages - Performance bonuses and incentives - Paid training - Night differential and holiday pay - Career growth opportunities IMPORTANT REMINDER: Non-voice slots are limited and subject to availability. Placement is on a first-come, first-served basis and is not guaranteed. Once non-voice slots are filled, qualified applicants may be considered for a voice account, subject to account requirements.