Barista
Job Summary
The Barista is responsible for providing friendly and personalized customer service while preparing and serving various coffee and tea products. They educate customers on premium offerings, maintain a clean and stocked bar area, and handle orders efficiently. Additionally, the role involves addressing customer inquiries and performing tasks assigned by management.
Responsibilities
- Serve products with friendly and personalized attention
- Educate customers about premium coffees and teas
- Take and call back customer orders
- Weigh, grind, and pack coffee according to guidelines
- Maintain cleanliness of the bar area and restock shelves
Required Skills
- Customer service skills
- Knowledge of coffee and tea preparation
- Communication skills
Job Details
The Barista is responsible for serving all products with friendly, individualized attention towards each customer. He / She is also responsible for educating customers about our premium coffees and teas. Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items. Verbally receives and calls back customer orders in a friendly manner. Reports all customer complaints to manager on duty. Responds proactively to prevent customer service situations. Answers customer questions regarding coffee blends, preparation, and product freshness. Weighs, grinds and packs coffee per customers’ orders according to Company guidelines. Maintains efficient, friendly service. Restocks shelves when necessary. Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc. Informs the manager on duty of any operational inconsistencies. Perform any other job tasks assigned by the management.