Training Assistant Manager

Job Title: Training Assistant Manager Account: Microsoft Account. Salary: 45,000 max offer, but willing to extend until 70,000 based on qualifications Work location/Set up: Clark, Pampanga/Onsite Shift Schedule: GY Description: The Training Assistant Manager is responsible for Leading and managing technical training programs for the Microsoft account within a BPO environment. Oversees hardware and software troubleshooting training, develops skill-based curricula, manages trainers, conducts TNA/TNI, and ensures training quality and readiness. Partners with operations and quality teams to drive performance, compliance, and continuous improvement aligned with Microsoft standards. Qualifications: - Must have a Helpdesk-type background (hardware and software troubleshooting experience) - Familiar with operating systems troubleshooting. - Microsoft product knowledge is required - Should have experience supporting a BPO environment (Required) - Minimum of 3-4 years in training or teaching-related tasks (Required) - Must be an IT graduate or undergraduate with at least 2 years of college experience (Required)