Retail Account CSR
Job Summary
As a Customer Service Representative for a retail account in Davao City, you will assist customers with product inquiries, orders, deliveries, and returns. This onsite, full-time role offers paid training from day one, making it ideal for high school graduates and career shifters. You will help resolve customer concerns while meeting quality and productivity goals in a shifting schedule environment.
Responsibilities
- Assist customers with product, order, and delivery inquiries
- Process returns, exchanges, refunds, and cancellations
- Document interactions and meet performance goals
Required Skills
- High School or Senior High School graduate
- Good English communication skills
- Customer service and problem-solving skills
- Willing to work onsite on a shifting schedule
Job Details
Customer Service Representative – Retail Account
Location: Davao City, Davao del Sur
Employment Type: Full-time | Onsite | Shifting Schedule
Salary and Benefits
Salary of up to ₱28,000 per month
Performance incentives and bonuses
Paid training starting Day 1
Continuous learning and upskilling
Career growth opportunities
Job Responsibilities
Assist customers with product and order inquiries.
Provide information about product availability and promotions.
Handle delivery and order status concerns.
Process returns, exchanges, refunds, and cancellations.
Assist with account and order updates.
Provide appropriate solutions to customer concerns.
Document customer interactions accurately.
Escalate complex concerns when necessary.
Follow account procedures and service standards.
Meet quality, productivity, and customer satisfaction goals.
Qualifications
High School or Senior High School graduate.
No BPO or call center experience required.
Fresh graduates, first-time job seekers, and career shifters are welcome.
Good English communication skills.
Customer service and problem-solving skills.
Good attention to detail.
Basic computer and typing skills.
Willing to learn retail systems and processes.
Willing to work onsite on a shifting schedule, including nights, weekends, and holidays when required.
Willingness to Relocate
This position requires onsite work in Davao City, Davao del Sur. Applicants from other cities and provinces are encouraged to apply if willing to relocate.